Privacy policyPrivacy policy

Information you send us

The only way to send us information through this site is a form. Two exist, and both post to Formspree, which emails the submission to us. There is no database behind them and no account is created.

• The discovery flow on the contact and services pages asks eight multiple-choice questions — business size, industry, your main challenge, how familiar your team is with AI, what would help most, whether you have an existing site, your timeline, and an approximate investment range in CAD. Any question can be answered with “Other” and free text. At the end, your email address is required and your phone number is optional.
• The short enquiry form on each service page collects your name, email address, company, your message, and a record of which service page you were reading.

If you email us directly instead, we hold that email and whatever you chose to put in it. Once a project starts, we may hold ordinary business-contact and project material you send us; that is covered by the agreement we sign with you, not by this page.

Information collected automatically

Like most websites, this one measures traffic. Google Analytics 4 and Vercel record which pages are viewed, where visits came from, approximate location derived from the IP address, and device and browser details. Vercel Speed Insights records how quickly pages render. We read this in aggregate to see which pages are useful; we do not use it to build profiles of individuals or to target ads.

What we do not collect here

This site has no user accounts, no login, and no checkout, so it never handles passwords or payment card details. It carries no advertising pixels, no retargeting tags, and no session replay. We do not knowingly collect information from children.

We use what you send us to reply to you, to understand what you are trying to build before a call, to scope and quote the work in CAD, and to keep a record of the conversation if it turns into a project. We use analytics to decide what to write and which pages to fix.

Under PIPEDA and BC PIPA, we rely on your consent. Filling in and submitting a form is you consenting to us using those details to respond. You can withdraw that consent at any time by emailing us, subject to any legal or contractual records we are required to keep.

We are a small studio and we do not run our own form backend or analytics stack. Four service providers process data on our behalf. Each one gets only what it needs to do its job, and none of them is given permission by us to use your information for their own marketing.

Each of these companies has its own privacy terms, which govern what they do with the data once it reaches them. We do not sell personal information to anyone, and we do not disclose it except to these providers, to our own professional advisers where genuinely necessary, or where the law requires us to.

Google Analytics sets cookies in your browser containing a randomly generated identifier so that repeat visits are counted as one visitor rather than several. Those are the only tracking cookies this site sets.

To be straightforward about it: this site does not currently show a cookie consent banner, so analytics runs by default. If you would rather it did not run for you, any of the following works, and none of them breaks the site:

• Install Google’s official Analytics opt-out browser add-on, which blocks Analytics on every site you visit.
• Block third-party cookies, or use your browser’s tracking protection or strict privacy mode. Safari, Firefox, and Brave block most of this by default.
• Use a content blocker. We do not detect, warn about, or work around blockers.
• Clear cookies for this site at any time; the identifier is discarded with them.

The studio is in Vancouver, British Columbia, but the services we rely on are not Canadian companies. Formspree, Google, Vercel, and Supabase are all headquartered in the United States, and the site itself is served from a global edge network. Personal information you send us is therefore likely to be stored on or routed through servers outside Canada, where it may be accessible to foreign courts, governments, and law enforcement under the laws of those countries.

If your organisation needs the specific storage region for a particular provider before you send anything through this site, email us first and we will get the current answer from that vendor rather than guess at it here.

Honest answer: we have not set a fixed deletion schedule that we could publish and stand behind, so we are not going to invent one. What we can tell you is where things sit. Form submissions arrive in our email and remain in our inbox and in our Formspree account. Enquiries that turn into projects are kept for as long as the working relationship lasts and afterwards for ordinary business, tax, and record-keeping reasons. Analytics data is retained according to the retention setting on the Google Analytics property.

Rather than reading a number off this page, ask us. Email nour@privianstudios.com and we will tell you what we still hold that relates to you and delete it on request, except where we are legally required to keep it.

Because we operate from British Columbia, our handling of personal information is governed by the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and by British Columbia’s Personal Information Protection Act (PIPA). Under those laws you can:

• Ask what personal information we hold about you, how we have used it, and who we have disclosed it to.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw your consent to our use of your information, and ask us to delete it, subject to legal and contractual limits.
• Ask a real person how any of the above works, before you decide.

To exercise any of these, email nour@privianstudios.com with “Privacy request” in the subject line, ideally from the address you originally contacted us with, so we can match the request to a record without asking you for more identifying information than necessary. PIPEDA gives an organisation 30 days to respond to an access request, and we aim to be well inside that.

If you are not satisfied with how we handle your request, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or, for a BC matter, to the Office of the Information and Privacy Commissioner for British Columbia at oipc.bc.ca.

We are a studio, not a law firm. This page describes our practices in plain language; it is not legal advice, and it does not claim certification or a formal compliance audit under any regime.

Canada’s Anti-Spam Legislation governs commercial email. We only email people who contacted us first, or who we are already working with. We do not buy lists and we do not add form submissions to a bulk newsletter. If you would rather not hear from us again, say so in a reply and that is the end of it.

If we add a tool that collects something new, or change what an existing one receives, we will update this page and change the date at the top. We do not keep a public archive of previous versions, so if a specific historical version matters to you, ask and we will send you what we have.

Privacy questions, access requests, deletion requests, and corrections all go to the same place:

nour@privianstudios.com
Privian Studios · Vancouver, British Columbia, Canada

For anything that is not a privacy matter, the contact page is the fastest route, and the FAQ covers pricing, timelines, and how we work.